All Systems Operational

About This Site

Stay informed with real-time updates on the performance and availability of The BuyBack Platform’s services. This page provides timely notifications about any outages, scheduled maintenance, or system improvements to ensure transparency and keep you connected.

Uptime over the past 90 days. View historical uptime.
thebuybackplatform.com Operational
90 days ago
100.0 % uptime
Today
Customer Portal - orders.thebuybackplatform.com Operational
90 days ago
99.76 % uptime
Today
Help Center - help.thebuybackplatform.com Operational
90 days ago
100.0 % uptime
Today
Payouts Team Operational
90 days ago
100.0 % uptime
Today
Back End ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Notice: Orders Portal Access Issue (Embedded View)
Resolved - This incident has been resolved. The Customer Portal is working as expected now. Thank you for your patience while we worked to resolve this issue! Have a great day!
Jun 4, 12:00 CDT
Monitoring - We’ve implemented a fix and are closely monitoring this issue affecting iFrame access to the Customer Portal. A recent partner security update unintentionally disabled iFrame support.

The setting has now been reverted to restore compatibility. "Track Status" also known as the Customer Portal should now be working as expected.

We’ll continue to monitor the situation. Please reach out if you experience any further issues.
Jun 3, 12:28 CDT
Identified - We identified an issue where an incorrect link was preventing access to the login portal. We’ve implemented an update to ensure the correct link is used moving forward.

Our team is continuing to monitor the situation to ensure full stability.

Thank you for your patience.
Jun 3, 00:45 CDT
Investigating - We’re currently experiencing an issue with how our Orders Portal displays when accessed through an embedded view on our website. If you’re seeing a blank screen or an error, please know this is a temporary issue.

✅ You can still access the portal directly here: https://orders.thebuybackplatform.com/login?company_token=eyJpdiI6ImM3c3dld1hBRFBidnY2aE1sYmo5Wmc9PSIsInZhbHVlIjoibXFvWndSZnFNVnZkcVNVeGUzSmZqWldabngxY09JTGpKWjltR2JMemhJYz0iLCJtYWMiOiIyZjI0M2Y2ZTA4Y2YyZTZlOTg4N2JmZjZiMTQ5Yzk3ZmY4MWFmMjBjY2ViZTRlMWIxNjhkMjM4N2Y4MDIyZDBhIn0=

Our technology partner is actively investigating the issue to restore embedded access as soon as possible. This does not affect your ability to log in or place orders — it only affects the display within our website.

We’ll post updates as soon as more information is available. Thank you for your patience!
Jun 2, 19:42 CDT
Jun 3, 2025
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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